Taking Care of You and Your Home

As part of the Bates homes family, we want to provide you with the best service possible. As a homeowner, you will receive a one-year “fit and finish” warranty covering certain elements of your home. Specifics regarding the warranty will be described in the homeowner’s warranty provided as part of your purchase experience.


Please Fill out and submit the form below and we will respond at our earliest convenience.

Warranty Claim

To assure prompt and efficient warranty service, review and familiarize yourself with the Limited Warranty. Please list requests in detail and submit photos to assist in the resolution of your warranty case. Upon receipt, a Warranty Manager will review your request and determine if your items fall under the 30-day or 1-year Limited Warranty and will work with you and trade partners to complete necessary warrantable work.

Please have a Homeowner or your Designated Representative available to meet with Field Representatives and allow Trade Partners entry to your home to complete work.

Please complete one request per item:

Add Claim Item(s)

Maximum upload size: 5MB

Prices, plans and terms are subject to change without prior notice. Square footage is approximate and will vary from final construction. Any floorplans, elevations and photos are artist conceptions only and are not intended to show specific detailing that may or may not be available. © 2019 Bates Homes All Rights Reserved.